Published on 2/3/2025 by Emilie SOLÈR
With voice-over-IP, you can not only save money but also offer your employees more flexibility, especially in terms of mobility and teleworking. In this article, we present the advantages of the VoIP standard, its key features and best practices for a successful transition.
What is a VoIP telephone standard?
The VoIP (Voice over IP) telephone standard is a communication system that redirects calls via the Internet rather than the conventional telephone network. Instead of investing in a physical in-house switchboard (PBX), companies rely on a cloud-hosted platform.
Main features:
- Dematerialization : The infrastructure is managed by a service provider, simplifying maintenance and updates.
- Interoperability : Calls can be made on various devices (smartphone, PC, IP phone).
- Scalability : It is possible to add or remove lines and features on demand.
Why adopt a VoIP telephone standard?
Improved collaboration
Collaborative features (video conferencing, instant messaging, document sharing, etc.) facilitate the exchange between your teams, wherever they are.
Cost reduction
- Infrastructure costs : No expensive equipment to install or maintain on site.
- Adaptive plans : You pay based on the number of lines and services enabled, making billing more transparent.
Flexibility and mobility
Thanks to the VoIP standard, your employees have a unique number, whether they are at the office, at home or on the go. They keep access to all the features of business telephony from any connected device.
Advanced features
- Call forwarding and transfer
- Unified voice messaging
- Interactive Voice Server (IVS)
- Queue management
These functions, once reserved for large accounts, are now accessible to SMEs and midcaps through VoIP.
Key points for successful integration of VoIP telephone standard
- Assess your needs
Determine the number of stations, volume of calls and desired options (IVR, conference, short-dial, etc.). - Ensure a good internet connection
The quality of your VoIP communications depends heavily on the bandwidth and stability of the network. - Choose a reliable provider
Choose a provider that can guarantee high levels of availability, security and responsive technical support. - Train users
Support your teams in getting started with the new system (using softphones, setting up voice messengers, best practices for group calls, etc.). - Monitor quality of service
Set up indicators (response time, drop-out rate, customer satisfaction) and follow up to continuously optimize.
The UNIVIRTUAL offer for a high-performance VoIP telephone standard
UNIVIRTUAL provides a complete VoIP standard telephone solution to meet the expectations of businesses, whether they are growing or already well established.
Key benefits :
- Robust infrastructure : Hosted in secure datacenters, offering optimal redundancy.
- Collaborative options : Audio/video conferences, document sharing and internal chat, allowing for smooth communication.
- Dedicated support : Our experts guide you from the analysis of your needs to commissioning and training of your teams.
- Technical support 24/7 : Reactive assistance to help you in case of incidents or specific questions.
Why choose UNIVIRTUAL for your business telephony?
- Recognized expertise : Our team masters the technical and business challenges of VoIP telephony, guaranteeing a reliable and sustainable deployment.
- Enhanced security : Communications are encrypted and monitored continuously to prevent fraud or intrusion.
- Scalability : UNIVIRTUAL VoIP solutions adapt to your growth: integrate new lines or features without changing the entire infrastructure.
- Cost-effective : With transparent pricing, you only invest in the services that are actually used.
Conclusion
The VoIP telephone standard is a strategic asset for all companies that want to optimize their communications, strengthen collaboration and gain flexibility. By migrating to a VoIP solution, you can save significant money while improving employee and customer satisfaction.
You want to know more or get a personalized quote?
Contact UNIVIRTUAL today to learn how our VoIP expertise can revolutionize the way you manage your business calls.
