Virtual telephone standard: make it easier to manage your business calls

In this article, we explain how this mode of telephony is revolutionizing the organization of business calls and what are its main advantages.

What is a virtual telephone exchange?

The virtual telephone standard is a telephone system that is entirely hosted on remote servers (cloud). It replaces the classic physical standard (PABX) requiring installation and maintenance of equipment in your premises. Your VoIP infrastructure is outsourced, while leaving you the possibility to administer your lines and features remotely.

Key features :

• Dematerialization : The PBX is no longer installed in-house, which greatly reduces maintenance and renewal costs.
• Centralized administration : With an online interface, you can easily manage users, call referrals, voicemail or telephone reception.
• Flexibility : You can add or remove phone stations with a few clicks, adapt the number of lines and customize the features according to the evolution of your business.

The benefits of a virtual telephone standard for your business

Cost reduction

• Lean equipment : No PBX to buy, or expenses related to the maintenance of physical equipment.
• User-based billing : You only pay for the posts and services that you actually use, allowing better budget control.

Mobility and teleworking facilitated

• Unique number : Your employees keep the same extension, even if they work from home or on the road.
• Access from different terminals : computer, smartphone, IP phone... the user chooses the tool that suits him best.

Integrated collaborative tools

• Audio/video conferencing : Organize remote meetings, share screens and collaborate in real time.
• Instant messaging : Chat quickly with your colleagues or customers, without using external applications.

Advanced features

• Interactive Voice Server (IVS) : Automatically route calls to the right service (commercial, technical, etc.).
• Filtering and Waiting : Offer personalized greeting messages and music to wait.
• Call statistics : Analyze call volumes, average processing times or pick-up rate to optimize customer service.

How to deploy a virtual telephone switchboard?

1. Audit of your needs : Define the number of lines, required features and desired level of support.
2. Check your internet connection : Make sure that your bandwidth and quality of service are sufficient to support VoIP.
3. Choice of provider : Check the robustness of the infrastructure, the availability of technical support and the variety of offers offered.
4. Initial configuration : Setting up call routing, adding your users and deploying IP phones or softphones.
5. Team training : Familiarize employees with the new tools (call transfer, voice mail, video conference...).
6. Follow-up and adjustments : Monitor voice quality, user satisfaction rates and scale the service to your needs.

UNIVIRTUAL solutions for a customized virtual telephone standard

UNIVIRTUAL offers a VoIP digital telephony offer adapted to any type of organization, from SMEs to large accounts. By opting for a virtual telephone switchboard hosted at UNIVIRTUAL, you benefit from:

• High-end infrastructure : Our solution is deployed in secure data centers, offering high availability and optimal redundancy.
• A range of advanced features : Conferences, multi-site management, intelligent call allocation, possible integration with your CRM.
• Transparent billing : Pay only for the number of lines and features actually used, without hidden costs.
• Comprehensive support : Our experts guide you through every step, from initial diagnosis to maintenance and training of your users.

Why choose UNIVIRTUAL for your business telephony?

1. Recognized expertise : Our teams have mastered the technical issues and the implementation of VoIP solutions for several years, ensuring a smooth transition.
2. Enhanced security : Your communications benefit from advanced encryption and proactive monitoring to prevent intrusion.
3. Scalability : Evolve your options as you grow or change in your organization.
4. Responsive technical support : If you have a problem or question, you have 24/7 support to minimize service interruptions.

Conclusion

The virtual telephone standard is now becoming a reference solution for companies looking for flexibility, advanced features and budget control. Whether you are a start-up looking to quickly establish a professional telephony, or a large group looking to modernize an existing system, hosted VoIP offers many advantages.

Interested in a solution tailored to your specific needs?

Do not hesitate to contact UNIVIRTUAL and discover how our expertise in VoIP digital telephony can transform your internal and external communications.